Last Updated: May 2026
These Terms of Service ("Terms of Service," "Agreement") governs your ("Customer," "User," "your," or "you") use of RevCycleGenius's Services. The Terms of Service is a legally binding agreement between the User and RevCycleGenius ("we", "us", or "our"), operating the proprietary RCG NexaCore architecture.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICE OFFERED BY REVCYCLEGENIUS.
Capitalized terms not defined herein shall have the same meaning as ascribed to them under the Terms of Use and/or the Privacy Policy.
PLEASE NOTE THAT THIS AGREEMENT CONTAINS A BINDING AND MANDATORY CUSTOMER ARBITRATION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES AND LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES. ANY DISPUTES RELATING TO THE AGREEMENT, YOUR ACCOUNT OR THE SERVICES PROVIDED BY US MUST BE RESOLVED BY BINDING ARBITRATION AND ON AN INDIVIDUAL BASIS. PLEASE SEE SECTION 13.8 FOR FURTHER DETAILS.
THIS AGREEMENT ALSO CONTAINS AN AUTO-RENEWAL CLAUSE. PLEASE REVIEW SECTION 8.1 TO UNDERSTAND THE COMPLETE EXTENT OF YOUR RIGHTS AND OBLIGATIONS UNDER THE AUTO-RENEWAL CLAUSE.
WHEN YOU CREATE AND REGISTER AN ACCOUNT WITH US ON OUR WEBSITE I.E., LOCATED AT WWW.REVCYCLEGENIUS.WORK ("WEBSITE") OR RCGNEXACORE.REVCYCLEGENIUS.WORK ("WEBSITE") BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH US WHICH REFERENCE THESE TERMS (EACH, AN "ORDER") OR BY ACCESSING OR USING THE SERVICE IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS, THE "AGREEMENT") TO THE EXCLUSION OF ALL OTHER TERMS. YOU REPRESENT AND WARRANT THAT (A) YOU ARE AT LEAST 18 YEARS OF AGE; (B) YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT; AND (C) IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ORGANIZATION OR ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS, IN WHICH CASE THE TERMS "CUSTOMER," "YOU" AND "YOUR" SHALL REFER TO SUCH AN ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY OR YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.
3.1 Services. RevCycleGenius provides Technology-Enabled Revenue Cycle Management (RCM) Services, leveraging our proprietary AI architecture (RCG NexaCore) paired with expert clinical billing oversight to its Customers. For the purpose of the Agreement, "Services" is defined as the technology and operational services provided by RevCycleGenius to the Customer and as fully described under an applicable "Order" (as defined under Section 3.4). Subject to RevCycleGenius's receipt of the applicable Fees (as detailed under an Order) from the Customer, RevCycleGenius will use commercially reasonable efforts to make the Services available to Customer, in compliance with the terms of this Agreement and an applicable Order.
3.2 License to RevCycleGenius Services. RevCycleGenius hereby grants the Customer, for the Term (as defined under Section 8.1), a limited, non-exclusive, non-sub-licensable, non-transferable, non-assignable right to access and use the Services. Any such use of the Services by Customer is authorized solely for Customer's internal business and is subject to Customer's compliance with any additional limitations and restrictions as may be specified under an applicable Order.
3.3 On-premises Deployment. If under an applicable Order, Customer is accessing RevCycleGenius services through specific local deployment or VPN, the right to access such service shall only be limited to the time period mentioned in the applicable Order. In absence of any agreement to the contrary in the applicable Order, right to use the Services through such deployment shall also be limited, non-exclusive, non-sub-licensable, non-transferable, non-assignable. Upon the lapse of the applicable Service duration, Customer shall destroy and permanently delete all RevCycleGenius integration data from their premises, and send appropriate proof of such destruction to RevCycleGenius. Until one (1) year after the lapse of the applicable Service duration, RevCycleGenius shall have the ongoing right to inspect, and audit customer's servers for RevCycleGenius usage data and proof of any violation of such limited license.
3.4 Order. For the purposes of this Agreement, an "Order" is defined as an order form or other similar document (including but not limited to a Master Service Agreement or online order form) that details the Services being provided hereunder and the applicable Fees to be paid by the Customer to RevCycleGenius. The Order may also provide details regarding the service level terms (if any). In the event of a conflict between the Order and the Terms of Service, the Order will prevail.
3.5 Trials. If Customer is accessing or making use of the Service on a trial basis or on an evaluation basis as identified in the corresponding Order (the "Trial"), Customer may use the Services during the Trial provided such use does not exceed the service levels set forth in the corresponding Order. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE TRIAL IS PROVIDED ON AN "AS-IS" BASIS AND THE TRIAL IS PROVIDED WITHOUT ANY INDEMNIFICATION, SUPPORT, OR WARRANTIES OR REPRESENTATION OF ANY KIND.
3.6 No-fee Access. If Customer is accessing or making use of the Service on a no-fee basis (the "Limited Use"), Customer may use the Services during the Limited Use provided such use does not exceed the Service levels specified on the RevCycleGenius website. Customer acknowledges and agrees that the Limited Use is provided on an "as-is" basis, without any indemnification, support, or warranties or representation of any kind.
3.7 Support Services. During the Term, RevCycleGenius may also provide Customers with support services ("Support Services"). Customer acknowledges that such Support Services may be subject to additional Fees as provided for under an applicable Order.
3.8 Service Suspensions. RevCycleGenius may suspend Customer's access to or use of the Services as follows: (a) immediately if RevCycleGenius reasonably believes Customer's use of the Services may pose a security risk to or may adversely impact the Services; (b) immediately if Customer become insolvent; (c) following thirty (30) days written notice if Customer is in breach of this Agreement; or (d) Customer has failed to pay RevCycleGenius the Fees with respect to the Services by the due date specified in the Order.
4.1 Restrictions. Customer will use the Services only in accordance with all applicable laws, including, but not limited to, laws related to data protection and privacy (whether applicable within the United States, the European Union, or otherwise). Customer agrees not to (and will not allow any third party to): (i) remove or otherwise alter any proprietary notices or labels from the Services or any portion thereof; (ii) reverse engineer, decompile, disassemble, or otherwise attempt to discover the underlying structure, ideas, or algorithms of the Services; or (iii) rent, resell or otherwise allow any third party access to or use of the Services.
4.2 Reservations. You acknowledge and agree that the Services are provided under license (as described under Section 3.2), and not sold, to you. RevCycleGenius and its licensors and service providers reserve and shall retain their entire right, title, and interest in and to the Services, including all copyrights, trademarks, and other intellectual property rights therein.
5.1 Ownership. RevCycleGenius retains all right, title, and interest whether pre-existing or otherwise, in and to the Services, and any software, products, works or other intellectual property created, used, provided or made available by RevCycleGenius under or in connection with the Services under this Agreement. Additionally, RevCycleGenius owns the "Service Software" i.e., embedded in the Services (RCG NexaCore).
5.2 Restrictions. Customer agrees that, it shall not: (a) exceed the scope of the licenses granted in Section 5.1; (b) make copies of the Service Software; (c) distribute, sublicense, assign, delegate, rent, lease, sell, time-share or otherwise transfer the benefits of the license; (d) reverse engineer, decompile, disassemble or otherwise attempt to learn the source code.
5.3 Feedback. Customer may from time to time provide suggestions, comments or other feedback to RevCycleGenius with respect to the Services ("Feedback"). Customer shall, and hereby does, grant to RevCycleGenius a nonexclusive, worldwide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose.
5.4 Disclaimer. Nothing in this Agreement will impair RevCycleGenius's right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products that Customer may develop.
6.1 RevCycleGenius Privacy Policy. RevCycleGenius's current Privacy Policy is available at revcyclegenius.work/privacy.html, which is incorporated herein by reference.
6.2 Customer Data & PHI. Customer Data is, or shall be, and shall remain the property of the Customer. For purposes of this Agreement, "Customer Data" shall mean any data, information, or Protected Health Information (PHI) provided, uploaded, or submitted by Customer. Customer, not RevCycleGenius, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data. RevCycleGenius complies strictly with HIPAA regulations and signs Business Associate Agreements (BAA) to ensure PHI security.
6.3 Derived Data. RevCycleGenius may generate "Derived Data" from the Customer Data. "Derived Data" means strictly de-identified, aggregated data generated by RevCycleGenius in connection with Customer's use of the Services. RevCycleGenius does not utilize public AI/ML training models on your Protected Health Information (PHI).
6.4 Customer Responsibility. Customer is solely responsible for Customer Data including, but not limited to: (a) compliance with all applicable laws and this Agreement; (b) any claims relating to Customer Data; (c) backing up and maintaining Customer Data.
6.5 RevCycleGenius's Responsibility. RevCycleGenius shall use commercially reasonable efforts to maintain the security and integrity of the Services and all Customer Data controlled by RevCycleGenius within our SOC-2 Certified Data Architecture. RevCycleGenius is not responsible for unauthorized access to Customer Data unless such access is directly due to RevCycleGenius's gross negligence.
7.1 Fees. Customer shall pay to RevCycleGenius the fees as set forth in each applicable Order(s). Customer acknowledges that it shall have no right to return the Services and that all Fees shall be non-refundable. If RevCycleGenius is required to initiate legal action due to nonpayment of fees, Customer shall bear all costs resulting from the collection of such fees.
7.2 Additional Services. Customer may place Orders for additional Services or to extend the term of the existing Services by specifying such order details in an Order form agreed to in writing.
7.3 Taxes. All amounts payable to RevCycleGenius under this Agreement shall be without set-off and without deduction of any taxes, levies, imposts, charges, withholdings and/or duties of any nature which may be levied or imposed.
8.1 Term. The term of this Agreement shall commence on the "Effective Date" and unless terminated earlier according to this Section 8, will end on the last day of the term specified in a last Order. Each Order will renew automatically at the end of the applicable term for subsequent annual periods unless either party provides to the other advance written notice with respect to non-renewal prior to the end of the then current term.
8.2 Termination for Breach. This Agreement and the Orders hereunder may be terminated: (a) by either party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice; or (b) by RevCycleGenius upon written notice to Customer if Customer becomes insolvent or bankrupt.
8.3 Effect of Termination. Upon any expiration or termination of this Agreement, Customer shall (i) immediately cease use of the Service, and (ii) return all RevCycleGenius Confidential Information. Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination. If the Agreement is terminated by RevCycleGenius pursuant to Section 8.2 (a), Customer shall pay to RevCycleGenius all of the Fees for the entire term set forth in the corresponding Order(s).
8.4 Survival. The following provisions will survive termination of this Agreement: Sections 5.1 (Ownership), 8.3 (Effect of Termination), Section 8.4 (Survival), Section 9 (Confidentiality), Section 10.1 (Indemnification by Customer), Section 12 (Limitation of Liability), Section 13 (Miscellaneous).
During the term of this Agreement, either party may provide the other party with confidential and/or proprietary materials and information ("Confidential Information"). This Agreement is Confidential Information, and all pricing terms are RevCycleGenius Confidential Information. The receiving party shall maintain the confidentiality of the Confidential Information and will not disclose such information to any third party without the prior written consent of the disclosing party.
10.1 Indemnification by Customer. Customer will defend, indemnify, and hold RevCycleGenius, its affiliates, suppliers and licensors harmless from and against any claims, damages, losses, liabilities, costs, and expenses arising out of: (a) Customer Data; (b) breach of this Agreement by Customer; or (c) alleged infringement or misappropriation of third-party's intellectual property rights resulting from Customer Data.
10.2 Indemnification by RevCycleGenius. RevCycleGenius will defend, indemnify, and hold Customer harmless from and against any third party claims arising from claims by a third party that Customer's use of the Service directly infringes or misappropriates a third party's United States intellectual property rights.
11.1 Warranty. The Services, when used by Customer in accordance with the provisions of this Agreement, will perform in all material respects the functions described in the Order.
11.2 Disclaimer of Warranty. RevCycleGenius does not represent or warrant that the operation of the Service will be uninterrupted or error free. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 11.1, REVCYCLEGENIUS MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE OR SERVICES, OR THEIR CONDITION.
12.1 Exclusion of Incidental and Consequential Damages. EXCEPT FOR BREACH OF SECTION 9 ("CONFIDENTIALITY"), IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT FOR ANY LOST DATA, LOST PROFITS, BUSINESS INTERRUPTION, OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES.
12.2 Cap on Monetary Liability. REVCYCLEGENIUS'S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE ORDER DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM.
13.1 Export Control. Customer hereby certifies that Customer will comply with all current US Export Control laws.
13.2 Compliance with Laws. Customer shall comply with all applicable laws and regulations in its use of any Service, including without limitation the unlawful gathering or collecting of information in violation of any privacy laws.
13.3 Assignment. Neither party may transfer and assign its rights and obligations under this Agreement without the prior written consent of the other party.
13.4 Force Majeure. Neither party shall be responsible for failure or delay in performance by events out of their reasonable control, including acts of God, Internet outage, terrorism, war, fires, earthquakes and other disasters.
13.5 Notice. All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail.
13.6 Independent Contractor. RevCycleGenius is an independent Contractor and both parties agree that no agency, partnership, joint venture, or employment is created as a result of this Agreement.
13.7 Governing Law. This Agreement shall be governed exclusively by, and construed exclusively in accordance with, the laws of the State of Texas, United States, without regard to its conflict of law provisions. The federal courts of the United States in the Northern District of Texas and the state courts of the State of Texas shall have exclusive jurisdiction to adjudicate disputes arising out of or relating to this Agreement.
13.8 Binding Arbitration. Any unresolved controversy or claim arising out of or relating to this Agreement will be submitted to mandatory and binding arbitration. The arbitration will take place in Dallas, Texas, in accordance with the AAA rules then in effect, and judgment upon any award rendered in such arbitration will be binding.
13.9 Marketing. Customer hereby grants RevCycleGenius the right to identify Customer as a RevCycleGenius Customer, and use Customer's name, mark and/or logo on RevCycleGenius's website and/or in marketing materials.
13.10 Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement.
If you have any questions about these Terms, please contact us at legal@revcyclegenius.work.